Policy - Eclat Designs by Crystin

Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 3 - 8 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Privacy policy

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom furniture piece, for example), if you contact me directly.
I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Frequently Asked Questions

Care instructions

All of my pieces have been sealed with safe and quality top coats so that they are cleanable with soap and water. Do not use harsh chemicals or industrial strength chemicals to clean the furniture piece.

Custom and personalized orders

I do accept custom orders and personalization. I would love to collaborate on a piece to make it uniquely for you. This will require a separate contract to insure that the time frame and specifications are clearly stated so that there is no misunderstanding. Contact me for any custom requests or changes you would like to make to a piece.

Gift wrapping and packaging

Each piece will be packaged according to the carriers specifications. Some require furniture to be strapped to pallets or blanket wrapped. I will do everything in my power to insure that it arrives in perfect condition without any damage.

Layaway Options

I am happy to come up with a payment plan with you so that you can get the furniture of your dreams within manageable terms. Message me for more details.

Where can I see more of your work?

You can see a full portfolio of my past work at my website www.eclatdesignsbycrystin.com

Where do you find your furniture?

I look for vintage, antique, or quality pieces that fit my artistic vision to give it a new life while helping the environment as 9 million tons of furniture goes to landfills every year. By reusing and refurbishing furniture, it's preserving a bit of history and the craftsmanship that was prevalent before mass production of self assembly furniture is far superior to what you get in boxes at stores now that are made of cheap manufactured wood and particle board. Being environmentally friendly is something important to me and I strive to use environmentally friendly products as well to do my part in preserving the earth.

Furniture Condition

I source quality vintage, antique, and used furniture pieces that are not bought new from a warehouse. This is because I believe in reducing the waste produced by reusing materials that are high quality. This also means that there will be the general wear on the furniture that does not detract from its functionality. This includes minor cosmetic imperfections. These show the furniture pieces history and unique character. Look at all of my photos for accurate depiction of the furniture piece. If you have any questions please message me. Upon purchasing, you are agreeing to receiving as is and if you would like any improvements made that will be discussed prior to purchase.

Shipping and Delivery

I offer white glove and freight shipping services. The type of shipping depends upon the availability of private carriers, delivery times, delivery location, and schedules of the routes. I try my best to give you the best shipping experience possible so that it is as convenient for you as I can provide. I am not responsible for damages, delays, and other issues that may occur after an item has been shipped. This is very rare as I choose the best private carriers. The shipping companies are separate from my furniture shop. I care about customer service so I will assist in any way I can but it is up to the customer to resolve shipping issues that occur. I only arrange for shipping. Furniture pieces will insured when possible.

Legal imprint